How do I configure my password recovery settings at SignOn?

Answer

You can recover your password once you have configured at least one the following recovery options in your SignOn account:

1. Set your recovery email 

2. Set your mobile number 

3. Set up Duo Authenticator

4. Set up Google or Microsoft Authenticator

To configure your password please follow the steps outlined below:

1. Log into your SignOn account - https://signon.pfeiffer.edu/

Your login credentials are your Pfeiffer issued username and password.  Pfeiffer Employee Username is FirstName.LastName.  Pfeiffer Student Username is Student ID Number.  When you enter your login credentials do not use the pfeiffer\ prefix and do not use the @pfeiffer.edu extension.  If you do not know your username and password, please email techsupport@pfeiffer.edu.

2. The "Account Recovery" page will automatically load if you have not previously setup your SignOn Account.  You can also update this information under 2-Step Verification.

3. Set your Account Recovery Settings

Option 1: Set a recovery email

1. Select the Email tab
2. Click Add Secondary email address
3. Enter the secondary email address you wish to have verification codes sent. This must be a personal e-mail address like @gmail, @icloud, etc. You must click the green check mark to send the verification email.   
4. Check the email account entered for a 7-digit verification code
5. Enter the verification code in your SignOn account
6. You will see a message confirming your email.

Option 2: Set a recovery phone number

1. Select the Phone tab
2. Click Add Primary phone number
3. Select your country, enter the mobile phone you wish to have verification codes sent, and click the green check mark
4. Check your text messages for the 7-digit verification code 
5. Enter the verification code in your SignOn account
6. You will see a message confirming your phone number.

Option 3: Set up DUO push notifications for Two-Factor Authentication

1. Select the DUO tab, then click Set up. If you are a Pfeiffer employee that has used Duo before, no set up is required. 
2. Click Get started
3. Choose Duo Mobile. Both options will have you input your mobile number. Click Continue. Click 'Yes, it's correct' to confirm the number you input.
4. Click Send me a passcode. Enter the verification code that was sent to your mobile phone.
5. Download the Duo Mobile app on your mobile device then click Next.
6. Open the Duo Mobile app, click Add in the top right, click Use QR code, scan the QR code provided
7. Click Log in with Duo. You should receive a notification on your phone from the Duo app. Open the app and click the green check mark to approve the login. 
8. You should then be redirected to the SignOn MFA page.

Option 4: Set an Authenticator for Two-Factor Authentication

1. Select the Authenticator tab
2. You will need to install Google Authenticator or Microsoft Authenticator on your mobile device using an App Store.
3. Open the authenticator app on your mobile device and scan or enter the key.
4. The authenticator app will then generate a code. Type this code under Step 2 to complete the authenticator set up. 

Option 5: Set three security questions

1. Click the Security Questions tab
2. Provide answers to three different security questions
3. Click Save